HiddenJack Privacy Policy

At Hidden Jack, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use the HiddenJack online casino platform at www.hiddenjack.com. We encourage you to read this document carefully to understand our practices. By registering an account or continuing to use our services, you acknowledge that you have read and agreed to the terms described here.

1. Who We Are

We operate Hidden Jack Casino as an online gaming platform established in 2024. Our services are primarily directed at players in the Netherlands, United Kingdom, and France. HiddenJack is licensed under Costa Rica jurisdiction, and we process all data in accordance with applicable privacy legislation in our target markets. If you have any questions about this policy or how we handle your data, you can reach us at support@hiddenjack.com.

2. Information We Collect

When you register and use our services at Hidden Jack, we collect various categories of personal information. We gather this data to provide you with a safe, personalised, and responsible gaming experience on the HiddenJack platform.

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and contact phone number
• Residential address and country of residence
• Government-issued identification documents (for KYC verification)
• Username and account login credentials

2.2 Financial and Transaction Data

• Payment method details (Visa, MasterCard, Maestro, Bank Transfer, Noda, CoinsPaid)
• Cryptocurrency wallet addresses (BTC, ETH, LTC, and others)
• Deposit and withdrawal history, including amounts in supported currencies such as EUR, USD, GBP, CAD, and AUD
• Records of applied bonus codes, including any Hidden Jack promo code or Hidden Jack bonus code activity

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session activity
• Gaming history, including slots, live dealer games, and table games played
• Pages visited and features accessed on our platform

3. How We Use Your Information

At HiddenJack, we use the data we collect for the following legitimate purposes:

• Account management: To verify your identity, process your Hidden Jack login, and maintain your player account securely
• Service delivery: To enable access to our 5,000+ games, live casino, jackpot titles, and promotional features
• Payment processing: To facilitate deposits and withdrawals, respecting our minimum deposit of €20 and withdrawal limits of up to €4,000 per day and €10,000 per week
• Bonus administration: To apply your welcome bonuses, free spins, reload offers, and loyalty programme rewards across our 176 reward levels
• Responsible gaming: To monitor gaming behaviour and enforce self-exclusion or deposit limits where necessary
• Legal compliance: To fulfil our obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Customer support: To respond to your queries through our 24/7 live chat or email at support@hiddenjack.com
• Marketing communications: To send relevant promotions and updates, where you have provided your consent

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered player at Hidden Jack Casino
• Legal obligation: We are required by law to verify your identity and maintain accurate financial records
• Legitimate interests: We have a legitimate interest in preventing fraud, ensuring platform security, and improving our services
• Consent: Where you have explicitly agreed to receive marketing communications or allow certain types of data processing

5. Cookies and Tracking Technologies

Our HiddenJack platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site performance, and support personalised content delivery. These include essential session cookies, analytics cookies, and marketing cookies. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our website and services.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients under appropriate data protection agreements:

• Payment processors and financial institutions handling your transactions
• Game software providers powering the Hidden Jack Casino library (including Pragmatic Play, Evolution, NetEnt, Play'n GO, Yggdrasil, and others)
• Identity verification and fraud prevention services
• Regulatory and law enforcement authorities when legally required
• Technical service providers supporting platform infrastructure and customer support systems

7. Data Retention

We retain your personal data for as long as your account remains active and as required by applicable laws and regulations. Following account closure, we may retain certain records for a period of up to five years for compliance, dispute resolution, and auditing purposes. Financial transaction records may be kept for longer periods where required by law.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by us at Hidden Jack:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@hiddenjack.com. We will respond to your request within the timeframes required by applicable legislation.

9. Data Security

We take data security seriously at HiddenJack. We implement industry-standard technical and organisational measures, including SSL encryption, secure data storage, and access controls, to protect your personal information against unauthorised access, loss, or misuse. Our staff are trained in data protection best practices, and access to your data is strictly limited to authorised personnel only.

10. Children's Privacy

Our services at Hidden Jack are strictly intended for adults aged 18 years and over. We do not knowingly collect or process personal data from minors. If we become aware that a person under the legal age has registered an account, we will immediately suspend the account and delete the associated data. If you believe a minor has accessed our platform, please notify us at support@hiddenjack.com without delay.

11. International Data Transfers

As a globally accessible platform, we may transfer your personal data to countries outside your country of residence. Where such transfers occur, we ensure that adequate safeguards are in place to protect your information, in compliance with applicable data protection laws. By using our services, you acknowledge and agree to such transfers as described in this policy.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on the HiddenJack platform. Your continued use of our services following any such update will constitute your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices at Hidden Jack Casino, please do not hesitate to get in touch with us:

• Email: support@hiddenjack.com
• Live Chat: Available 24/7 directly on our website at www.hiddenjack.com

We value your trust and are dedicated to handling your personal data with transparency, care, and respect. Thank you for choosing HiddenJack as your online casino destination.