HiddenJack Casino Cookie Policy

At HiddenJack Casino, we take your privacy seriously. This Cookie Policy explains what cookies are, how we use them on our website at www.hiddenjack.com, and what choices you have regarding their use. By continuing to browse and use our platform, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully so you fully understand how we handle data collected through cookies and similar tracking technologies.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or smartphone — when you visit a website. At HiddenJack, we use cookies to ensure that our platform functions correctly, to remember your preferences, and to provide you with a more personalised experience. Cookies do not contain personal information such as your payment details or password; however, they may be linked to personal data we already hold about you.

In addition to cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage. Throughout this policy, we refer to all of these technologies collectively as "cookies" for simplicity.

Why We Use Cookies

We use cookies at HiddenJack Casino for a number of important reasons. Our platform hosts over 5,000 games from leading providers such as Pragmatic Play, BGaming, NetEnt, Yggdrasil, and many others — and cookies help ensure that all of these features load correctly and perform seamlessly. Without certain cookies, core functionality on our site may not work as intended.

Specifically, we use cookies to:

• Keep you securely logged in to your Hidden Jack Casino account during your session
• Remember your language and regional preferences (English, Dutch, or French)
• Store your currency settings, including EUR, GBP, USD, BTC, ETH, and other supported currencies
• Ensure our responsible gaming tools and session timers function properly
• Analyse how players interact with our site so we can improve our services
• Deliver relevant promotional content, including information about our Welcome Bonus of up to €5,000 + 500 Free Spins
• Prevent fraudulent activity and protect the security of player accounts

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of the HiddenJack platform. Without them, you would not be able to use core features such as account login, game loading, or accessing the cashier. We do not require your consent to place these cookies, as they are necessary for the provision of our services. This includes maintaining your session when you access our Hidden Jack Casino login page and managing your authenticated state across our platform.

Functional Cookies

At HiddenJack Casino, we use functional cookies to remember choices you make and to provide enhanced, more personalised features. For example, these cookies remember your preferred language, your localisation settings, and certain display preferences. If you disable these cookies, some aspects of our service may not function as expected, though the core site will still be accessible.

Performance and Analytics Cookies

We use analytics cookies to collect information about how visitors use our website. This helps us understand which pages are most popular, how players navigate through our game lobby of 5,000+ titles, and where we can make improvements. At Hidden Jack, we may use third-party analytics providers such as Google Analytics for this purpose. The data collected is aggregated and does not directly identify individual users.

Marketing and Targeting Cookies

Our HiddenJack platform may use marketing cookies to deliver advertising that is relevant to your interests, both on our site and across other websites. These cookies track your browsing activity and help us measure the effectiveness of our promotional campaigns — including offers such as our Tuesday Free Spins, High Roller Bonus, Weekend Reload, and Birthday Bonus. You may opt out of marketing cookies at any time through your cookie preferences or browser settings.

Session Cookies vs. Persistent Cookies

We use both session cookies and persistent cookies on our platform. Session cookies are temporary and are deleted from your device as soon as you close your browser. Persistent cookies remain on your device for a set period of time or until you delete them manually. At HiddenJack Casino, we use persistent cookies to remember your login preferences and your opt-in or opt-out choices regarding marketing communications.

Third-Party Cookies

When you use Hidden Jack Casino, certain third-party services may also place cookies on your device. These include our payment processing partners such as Visa, MasterCard, and CoinsPaid, as well as game content providers and our live casino partners including Evolution and Ezugi. We do not control these third-party cookies, and we recommend you review the privacy and cookie policies of these providers directly. We are not responsible for the content or accuracy of third-party cookie policies.

How to Manage Your Cookie Preferences

At HiddenJack, we believe you should have control over your data. You can manage or withdraw your consent to non-essential cookies at any time. There are several ways to do this:

• Cookie consent banner: When you first visit our site, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences at that point.
• Browser settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when a cookie is being placed. Please note that restricting cookies may impact your ability to use certain features of our HiddenJack Casino platform, including the Hidden Jack login function.
• Opt-out tools: For analytics cookies, you may opt out directly through providers such as Google Analytics. For advertising cookies, tools such as the Network Advertising Initiative opt-out page may be useful.

Please be aware that if you choose to block all cookies, some features of our HiddenJack platform — including the ability to load games, complete deposits, or use live chat support — may not work correctly.

Cookies and Our Loyalty Program

Our HiddenJack Casino loyalty programme spans 176 levels and awards comp points for every wager you make — with one comp point earned per €25 wagered on slots and per €200 wagered on live games. Prizes are awarded as free spins. Cookies play an important role in tracking your activity on our platform to ensure your loyalty points are correctly credited and your progress is accurately maintained across sessions.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. At Hidden Jack Casino, we will notify you of any significant changes by posting an updated version of this policy on our website. We encourage you to check this page periodically to stay informed about how we use cookies. The most recent version of this policy is always available at www.hiddenjack.com.

Contact Us

If you have any questions about how we use cookies at HiddenJack Casino, or if you wish to exercise any of your rights in relation to the data collected through cookies, please do not hesitate to contact our support team. We are available 24/7 via live chat directly on our website, or you can reach us by email at support@hiddenjack.com. We are committed to responding to all enquiries promptly and transparently.

At Hidden Jack, we are dedicated to providing a safe, secure, and enjoyable gaming environment — and responsible use of cookies is an important part of that commitment. Thank you for trusting us with your experience.